Lori S. Alcalá

B2B Saas Thought Leadership Writer

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Building a Better Customer Support Experience Webinar

May 28, 2020 By Lori Alcala

webinar-customer-support-webinar-logmein

Client: CMSWire / LogMeIn

I collaborated with LogMeIn to develop a presentation and co-present a webinar covering how to build a better customer support experience. 

Download webinar slides

Filed Under: IT, Technology, Webinars Tagged With: cmswire, customer experience, customer support, digital customer experience, digital experience, digital transformation, IT, LogMeIn, tech support, webinar

Digital Transformation Webinar

May 27, 2018 By Lori Alcala

webinar digital transformation IBM

Client: CMSWire / IBM

I collaborated with IBM to develop a presentation and co-host a webinar presenting survey findings for a digital transformation survey. 

Download webinar slides

Filed Under: Marketing, Technology, Webinars Tagged With: cmswire, customer experience, digital customer experience, digital experience, digital marketing, digital transformation, IBM, IT, webinar

State of Digital Customer Experience Webinar

September 27, 2016 By Lori Alcala

webinar state of digital customer experience

Client: CMSWire / Jahia

I collaborated with Jahia to develop a presentation and co-host a webinar presenting survey findings for a digital experience survey. I also co-developed the survey, analyzed results and wrote an accompanying white paper.

Download webinar slides

Download the paper

Filed Under: Marketing, Technology, Webinars Tagged With: cmswire, customer experience, digital customer experience, digital experience, digital marketing, IT, jahia, webinar

Digital Experience Adoption Webinar

May 27, 2016 By Lori Alcala

webinar-best-practices-digital-adoption-oracle

Client: CMSWire / Oracle

I collaborated with Oracle to develop a presentation and co-host a webinar presenting survey findings for a digital experience adoption survey. I also co-developed the survey, analyzed results and wrote an accompanying white paper.

Download webinar slides

Download the paper

Filed Under: Marketing, Technology, Webinars Tagged With: cmswire, customer experience, digital customer experience, digital experience, digital marketing, IT, oracle, survey report, webinar

Content-Driven Experiences Webinar

June 15, 2015 By Lori Alcala

webinar-content-driven-experiences-adobe

Client: CMSWire / Adobe

I worked with Adobe to develop and co-present a webinar around content-driven experiences. We also collaborated to develop an associated white paper.

Download webinar slides

Download the paper

Filed Under: Marketing, Webinars Tagged With: adobe, analytics, cmswire, content, content marketing, customer experience, data, digital marketing, email, web, webinar

Let’s Talk Content

lori@lorialcala.com
415.710.9425
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