Lori S. Alcalá

B2B Saas Thought Leadership Writer

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Building a Better Customer Support Experience Webinar

May 28, 2020 By Lori Alcala

webinar-customer-support-webinar-logmein

Client: CMSWire / LogMeIn

I collaborated with LogMeIn to develop a presentation and co-present a webinar covering how to build a better customer support experience. 

Download webinar slides

Filed Under: IT, Technology, Webinars Tagged With: cmswire, customer experience, customer support, digital customer experience, digital experience, digital transformation, IT, LogMeIn, tech support, webinar

Implementing Search for Your Knowledge Base

March 21, 2016 By Lori Alcala

Knowledge base search

Client: Swiftype

Read online

Download the eBook

Filed Under: eBooks, Technology Tagged With: customer support, IT, knowledgebase, search, self-service, swiftype, web development

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lori@lorialcala.com
415.710.9425
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